Policies
Privacy
Cookie
Terms and Conditions
Return
Disclaimer
Shipping
Legal Notice
- Visit our website
at https://commodityfragrances.eu
- Engage with us in other related ways ― including any sales, marketing, or events
- "Website," we are referring to any website of ours that references or links to this policy
-
"Services," we are referring to our
Website, and other related services, including any sales, marketing, or events
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our
Website
- Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access the
Website . Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.
- Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the
Website . For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.
- To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
See the section below headed "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" for further information.
- To post testimonials. We post testimonials on our
Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at customerserviceEU@commodityfragrances.com and be sure to include your name, testimonial location, and contact information.
- Request feedback. We may use your information to request feedback and to contact you about your use of our
Website .
- To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.
- To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
- To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
- To protect our Services. We may use your information as part of our efforts to keep our
Website safe and secure (for example, for fraud monitoring and prevention).
- To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
- To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
- Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the
Website .
- Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
- To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
- To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our
Website , subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS?" below).
- Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
For more information see our Cookie Notice: https://commodityfragrances.eu/pages/policies?tab-policies=cookie .
- For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our
Website , products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information.
user experience improvement
- Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
- Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
- Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the
Website , which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this notice, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.
- Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
Payment Processors
Order Fulfillment Service Provider
Finance & Accounting Tools
Data Analytics Services
Communication & Collaboration Tools
Affiliate Marketing Programs
Ad Networks
Sales & Marketing Tools
Social Networks
User Account Registration & Authentication Services
Performance Monitoring Tools
Retargeting Platforms
Website Hosting Service Providers
Testing Tools
Product Engineering & Design Tools
Data Storage Service Providers
Cloud Computing Services
Contact us using the contact information provided.
Contact us using the contact information provided.
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Advertising cookies:
These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
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Purpose: | Shopify analytics relating to marketing & referrals. |
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Purpose: | Track landing pages. |
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Purpose: | Shopify analytics relating to marketing & referrals. |
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Unclassified cookies:
These are cookies that have not yet been categorized. We are in the process of classifying these cookies with the help of their providers.
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Name: | cart_currency |
Purpose: | __________ |
Provider: | commodityfragrances.eu |
Service: | __________ |
Country: | Canada |
Type: | http_cookie |
Expires in: | 14 days |
Name: | _shopify_tm |
Purpose: | __________ |
Provider: | .commodityfragrances.eu |
Service: | __________ |
Country: | Canada |
Type: | server_cookie |
Expires in: | 30 minutes |
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Purpose: | __________ |
Provider: | commodityfragrances.eu |
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Country: | Canada |
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Expires in: | persistent |
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Purpose: | __________ |
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Type: | server_cookie |
Expires in: | session |
- Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
- Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
- Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
- Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
- Use any information obtained from the Site in order to harass, abuse, or harm another person.
- Make improper use of our support services or submit false reports of abuse or misconduct.
- Use the Site in a manner inconsistent with any applicable laws or regulations.
- Engage in unauthorized framing of or linking to the Site.
- Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
- Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
- Delete the copyright or other proprietary rights notice from any Content.
- Attempt to impersonate another user or person or use the username of another user.
- Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
- Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
- Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
- Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
- Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
- Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
- Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
- Use a buying agent or purchasing agent to make purchases on the Site.
- Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
- Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.
-
Use the Site to advertise or offer to sell goods and services. -
Sell or otherwise transfer your profile.
- The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions may not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
- You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Site, and other users of the Site to use your Contributions in any manner contemplated by the Site and these Terms of Use.
- You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Site and these Terms of Use.
- Your Contributions are not false, inaccurate, or misleading.
- Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
- Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
- Your Contributions may not ridicule, mock, disparage, intimidate, or abuse anyone.
- Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
- Your Contributions may not violate any applicable law, regulation, or rule.
- Your Contributions may not violate the privacy or publicity rights of any third party.
- Your Contributions may not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors;
- Your Contributions may not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
- Your Contributions may not otherwise violate, or link to material that violates, any provision of these Terms of Use, or any applicable law or regulation.
To start a return, please reach out to our customer service team, customerserviceEU@commodityfragrances.com, so that we can provide you with the return authorization and address.
Once confirmed, we strongly recommend that you use a trackable method to mail your return.
Shipping & Delivery Policy
Last updated Dec 15, 2021
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://commodityfragrances.eu/pages/terms-and-conditions.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
What are my shipping and delivery options?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Standard Shipping
Standard shipping is free for orders over 15€. For orders of 15€ and under, Standard shipping costs 3€. This Standard shipping will take about 2-5 business days, not including order processing time.
Expedited Shipping Fees
Regardless of the order amount, Expedited shipping costs 15,00€. The Express shipping will take up to 2 business days, not including order processing time.
Please see the full breakdown of our shipping rates and options below:
|
Express |
Standard |
15€ and under |
15,00€ |
3,00€ |
Over 15€ |
15,00€ |
Free |
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
Do you deliver internationally?
We do not offer international shipping.
Are there other shipping restrictions?
Orders cannot be shipped to P.O. boxes and/or to to APO/FPO addresses
Not all shipping methods are available for certain items
Orders only ship on business days, which are Monday - Friday
What happens if my order is delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
Questions about returns?
If you have questions about returns, please review our Return Policy: https://commodityfragrances.eu/pages/return-policy.
How can you contact us about this policy?
If you have any further questions or comments, you may contact us by:
- Email: customerserviceEU@commodityfragrances.com
- Online contact form: https://commodityfragrances.eu/pages/contact-us-1
Commodity's commodityfragrances.eu & de.commodityfragrances.eu are brought to you by:
Commodity Fragrances EU B.V.
Rhijnspoorplein 10-38,
1018TX Amsterdam
Netherlands
Phone number: +31 20 245 7067
Email: customerserviceEU@commodityfragrances.com
Managing Board:
Vicken Arslanian (Managing Director)
Commodity Fragrances EU B.V. is registered with the Netherlands Chamber of Commerce under Chamber of Commerce number 83177655 and is located in Sarphatistreek in the municipality of Amsterdam.
Tax Number: NL8627.57.745.B.01
Policies
Privacy
- Visit our website
at https://commodityfragrances.eu
- Engage with us in other related ways ― including any sales, marketing, or events
- "Website," we are referring to any website of ours that references or links to this policy
-
"Services," we are referring to our
Website, and other related services, including any sales, marketing, or events
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our
Website
- Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access the
Website . Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.
- Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the
Website . For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.
- To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
See the section below headed "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" for further information.
- To post testimonials. We post testimonials on our
Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at customerserviceEU@commodityfragrances.com and be sure to include your name, testimonial location, and contact information.
- Request feedback. We may use your information to request feedback and to contact you about your use of our
Website .
- To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.
- To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
- To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
- To protect our Services. We may use your information as part of our efforts to keep our
Website safe and secure (for example, for fraud monitoring and prevention).
- To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
- To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
- Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the
Website .
- Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
- To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
- To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our
Website , subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS?" below).
- Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
For more information see our Cookie Notice: https://commodityfragrances.eu/pages/policies?tab-policies=cookie .
- For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our
Website , products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information.
user experience improvement
- Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
- Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
- Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the
Website , which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this notice, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.
- Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
Payment Processors
Order Fulfillment Service Provider
Finance & Accounting Tools
Data Analytics Services
Communication & Collaboration Tools
Affiliate Marketing Programs
Ad Networks
Sales & Marketing Tools
Social Networks
User Account Registration & Authentication Services
Performance Monitoring Tools
Retargeting Platforms
Website Hosting Service Providers
Testing Tools
Product Engineering & Design Tools
Data Storage Service Providers
Cloud Computing Services
Contact us using the contact information provided.
Contact us using the contact information provided.
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Purpose: | Used to record unique visitor views of the consent banner. |
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Service: | Termly View Service Privacy Policy |
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Expires in: | 1 year |
Analytics and customization cookies:
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Name: | _s |
Purpose: | Shopify analytics. |
Provider: | .commodityfragrances.eu |
Service: | Shopify.com View Service Privacy Policy |
Country: | Canada |
Type: | http_cookie |
Expires in: | 30 minutes |
Name: | _y |
Purpose: | Shopify analytics. |
Provider: | .commodityfragrances.eu |
Service: | Shopify.com View Service Privacy Policy |
Country: | Canada |
Type: | http_cookie |
Expires in: | 11 months 30 days |
Name: | _shopify_s |
Purpose: | Shopify analytics. |
Provider: | .commodityfragrances.eu |
Service: | Shopify.com View Service Privacy Policy |
Country: | Canada |
Type: | http_cookie |
Expires in: | 30 minutes |
Name: | #collect |
Purpose: | Sends data such as visitor’s behavior and device to Google Analytics. It is able to keep track of the visitor across marketing channels and devices. It is a pixel tracker type cookie whose activity lasts within the browsing session. |
Provider: | commodityfragrances.eu |
Service: | Google Analytics View Service Privacy Policy |
Country: | United States |
Type: | pixel_tracker |
Expires in: | session |
Name: | _gid |
Purpose: | Keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors. It is a HTTP cookie type and expires after a browsing session. |
Provider: | .commodityfragrances.eu |
Service: | Google Analytics View Service Privacy Policy |
Country: | Canada |
Type: | http_cookie |
Expires in: | 1 day |
Name: | _shopify_y |
Purpose: | Shopify analytics. |
Provider: | .commodityfragrances.eu |
Service: | Shopify.com View Service Privacy Policy |
Country: | Canada |
Type: | http_cookie |
Expires in: | 11 months 30 days |
Name: | _ga |
Purpose: | It records a particular ID used to come up with data about website usage by the user. It is a HTTP cookie that expires after 2 years. |
Provider: | .commodityfragrances.eu |
Service: | Google Analytics View Service Privacy Policy |
Country: | Canada |
Type: | http_cookie |
Expires in: | 1 year 11 months 29 days |
Name: | _gat |
Purpose: | Used to monitor number of Google Analytics server requests when using Google Tag Manager |
Provider: | .commodityfragrances.eu |
Service: | Google Analytics View Service Privacy Policy |
Country: | Canada |
Type: | http_cookie |
Expires in: | 1 minute |
Advertising cookies:
These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
Name: | _orig_referrer |
Purpose: | Track landing pages. |
Provider: | .commodityfragrances.eu |
Service: | Shopify.com View Service Privacy Policy |
Country: | Canada |
Type: | http_cookie |
Expires in: | 14 days |
Name: | _shopify_sa_t |
Purpose: | Shopify analytics relating to marketing & referrals. |
Provider: | .commodityfragrances.eu |
Service: | Shopify.com View Service Privacy Policy |
Country: | Canada |
Type: | http_cookie |
Expires in: | 30 minutes |
Name: | _landing_page |
Purpose: | Track landing pages. |
Provider: | .commodityfragrances.eu |
Service: | Shopify.com View Service Privacy Policy |
Country: | Canada |
Type: | http_cookie |
Expires in: | 14 days |
Name: | _shopify_sa_p |
Purpose: | Shopify analytics relating to marketing & referrals. |
Provider: | .commodityfragrances.eu |
Service: | Shopify.com View Service Privacy Policy |
Country: | Canada |
Type: | http_cookie |
Expires in: | 30 minutes |
Name: | _tracking_consent |
Purpose: | Tracking preferences. |
Provider: | .commodityfragrances.eu |
Service: | Shopify.com View Service Privacy Policy |
Country: | Canada |
Type: | http_cookie |
Expires in: | 11 months 30 days |
Unclassified cookies:
These are cookies that have not yet been categorized. We are in the process of classifying these cookies with the help of their providers.
Name: | localization |
Purpose: | __________ |
Provider: | commodityfragrances.eu |
Service: | __________ |
Country: | Canada |
Type: | http_cookie |
Expires in: | 14 days |
Name: | cart_currency |
Purpose: | __________ |
Provider: | commodityfragrances.eu |
Service: | __________ |
Country: | Canada |
Type: | http_cookie |
Expires in: | 14 days |
Name: | _shopify_tm |
Purpose: | __________ |
Provider: | .commodityfragrances.eu |
Service: | __________ |
Country: | Canada |
Type: | server_cookie |
Expires in: | 30 minutes |
Name: | __kla_viewed |
Purpose: | __________ |
Provider: | commodityfragrances.eu |
Service: | __________ |
Country: | Canada |
Type: | html_local_storage |
Expires in: | persistent |
Name: | __kla_id |
Purpose: | __________ |
Provider: | commodityfragrances.eu |
Service: | __________ |
Country: | Canada |
Type: | http_cookie |
Expires in: | 1 year 11 months 29 days |
Name: | _shopify_tw |
Purpose: | __________ |
Provider: | .commodityfragrances.eu |
Service: | __________ |
Country: | Canada |
Type: | http_cookie |
Expires in: | 14 days |
Name: | _shopify_m |
Purpose: | __________ |
Provider: | .commodityfragrances.eu |
Service: | __________ |
Country: | Canada |
Type: | server_cookie |
Expires in: | 11 months 30 days |
Name: | secure_customer_sig |
Purpose: | __________ |
Provider: | commodityfragrances.eu |
Service: | __________ |
Country: | Canada |
Type: | http_cookie |
Expires in: | 11 months 30 days |
Name: | shopify_pay_redirect |
Purpose: | __________ |
Provider: | commodityfragrances.eu |
Service: | __________ |
Country: | Canada |
Type: | http_cookie |
Expires in: | 1 hour |
Name: | keep_alive |
Purpose: | __________ |
Provider: | commodityfragrances.eu |
Service: | __________ |
Country: | Canada |
Type: | http_cookie |
Expires in: | 14 days |
Name: | cozyHash |
Purpose: | __________ |
Provider: | commodityfragrances.eu |
Service: | __________ |
Country: | Canada |
Type: | http_cookie |
Expires in: | session |
Name: | _pay_session |
Purpose: | __________ |
Provider: | shop.app |
Service: | __________ |
Country: | Canada |
Type: | server_cookie |
Expires in: | session |
Terms and Conditions
- Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
- Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
- Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
- Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
- Use any information obtained from the Site in order to harass, abuse, or harm another person.
- Make improper use of our support services or submit false reports of abuse or misconduct.
- Use the Site in a manner inconsistent with any applicable laws or regulations.
- Engage in unauthorized framing of or linking to the Site.
- Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
- Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
- Delete the copyright or other proprietary rights notice from any Content.
- Attempt to impersonate another user or person or use the username of another user.
- Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
- Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
- Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
- Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
- Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
- Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
- Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
- Use a buying agent or purchasing agent to make purchases on the Site.
- Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
- Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.
-
Use the Site to advertise or offer to sell goods and services. -
Sell or otherwise transfer your profile.
- The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions may not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
- You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Site, and other users of the Site to use your Contributions in any manner contemplated by the Site and these Terms of Use.
- You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Site and these Terms of Use.
- Your Contributions are not false, inaccurate, or misleading.
- Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
- Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
- Your Contributions may not ridicule, mock, disparage, intimidate, or abuse anyone.
- Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
- Your Contributions may not violate any applicable law, regulation, or rule.
- Your Contributions may not violate the privacy or publicity rights of any third party.
- Your Contributions may not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors;
- Your Contributions may not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
- Your Contributions may not otherwise violate, or link to material that violates, any provision of these Terms of Use, or any applicable law or regulation.
Return
To start a return, please reach out to our customer service team, customerserviceEU@commodityfragrances.com, so that we can provide you with the return authorization and address.
Once confirmed, we strongly recommend that you use a trackable method to mail your return.
Disclaimer
Shipping
Shipping & Delivery Policy
Last updated Dec 15, 2021
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://commodityfragrances.eu/pages/terms-and-conditions.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
What are my shipping and delivery options?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Standard Shipping
Standard shipping is free for orders over 15€. For orders of 15€ and under, Standard shipping costs 3€. This Standard shipping will take about 2-5 business days, not including order processing time.
Expedited Shipping Fees
Regardless of the order amount, Expedited shipping costs 15,00€. The Express shipping will take up to 2 business days, not including order processing time.
Please see the full breakdown of our shipping rates and options below:
|
Express |
Standard |
15€ and under |
15,00€ |
3,00€ |
Over 15€ |
15,00€ |
Free |
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
Do you deliver internationally?
We do not offer international shipping.
Are there other shipping restrictions?
Orders cannot be shipped to P.O. boxes and/or to to APO/FPO addresses
Not all shipping methods are available for certain items
Orders only ship on business days, which are Monday - Friday
What happens if my order is delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
Questions about returns?
If you have questions about returns, please review our Return Policy: https://commodityfragrances.eu/pages/return-policy.
How can you contact us about this policy?
If you have any further questions or comments, you may contact us by:
- Email: customerserviceEU@commodityfragrances.com
- Online contact form: https://commodityfragrances.eu/pages/contact-us-1
Legal Notice
Commodity's commodityfragrances.eu & de.commodityfragrances.eu are brought to you by:
Commodity Fragrances EU B.V.
Rhijnspoorplein 10-38,
1018TX Amsterdam
Netherlands
Phone number: +31 20 245 7067
Email: customerserviceEU@commodityfragrances.com
Managing Board:
Vicken Arslanian (Managing Director)
Commodity Fragrances EU B.V. is registered with the Netherlands Chamber of Commerce under Chamber of Commerce number 83177655 and is located in Sarphatistreek in the municipality of Amsterdam.
Tax Number: NL8627.57.745.B.01
